Customer Service Managers provide customer service and support for a variety of different industries. This work involves taking orders, answering questions or complaints, and providing alternative suggestions to products that may be out of stock or unsuitable for the customer. This job can be full-time or part-time, it can sometimes be shift-based, and it can take night hours or weekends. This job is suitable for people who are passionate about providing excellent customer service, who work well as part of a team and have strong verbal and written communication skills.
Duties and Responsibilities of the Customer Service Administrator
The type of organization a customer service manager works for will determine the exact responsibilities they will assume. Based on the job listings we've analyzed, the duties of a customer service manager generally include:
Answer phone calls
Customer service administrators deal directly with customers by answering phone calls and emails. They need to think quickly and creatively about these interactions to provide a good brand image and excellent customer service.
Accept customer orders
Customer service administrators receive orders by phone, email or post, which they respond to and process accordingly. It is important that orders are processed on time and scheduled so that customers know when they will receive their order.
Manage requests and complaints
If a customer has a problem with a product or their order, the customer service managers handle it in a professional and polite manner. Strong customer service skills are vital to this part of the position.
Promote sales
Customer service managers promote discounts and sales to meet sales goals. They are regularly informed about these goals and the unique strengths of a product to effectively promote it to customers.
Respect team budgets and goals
As part of a larger team, customer service managers work to meet annual, quarterly or monthly goals and budgets in accordance with company policies. There are often strategies and processes to try to achieve these goals, which customer service managers implement on a daily basis.
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