Technical assistant Duties and responsibilities

Engineers work in a wide range of industries. They could work in healthcare, banking, manufacturing, or IT, just to name a few. Their role is a combination of administrative assistance and technical support. They can work with a company's clients or they can support an internal team or individual. Their day generally consists of lots of small tasks that help support the overall goal of the company they work for.

Technical assistants usually work under the direct supervision of a manager or team leader. Their responsibilities will require daily interactions with large numbers of employees and possibly customers. They need to feel comfortable working with minimal supervision and also working in a team environment.

Technical assistant Duties and responsibilities

The type of organization a technical assistant works for will determine their specific responsibilities, however, there are many basic tasks that all technical assistants perform. A review of the current job listings identified the following key duties and responsibilities.

Provide administrative assistance

Technical assistants often devote a large part of their day to the administrative aspects of their employer. This may include filing, scanning, faxing, mailing, data entry, travel arrangements and ordering. Organizing meetings is another activity they can do by scheduling appointments, maintaining meeting rooms, and preparing any materials needed for the appointment. Technical assistants can answer phones, generate reports, keep records and conduct research.

Provide technical support

The actual field of technical support will largely depend on the industry in which a technical assistant works. Some will find themselves assisting customers with computer applications, while others may be required to demonstrate and assist staff with the proper use of medical devices. Basic computer skills may be appropriate for one position, but another may require much more in-depth knowledge of software systems and tools. Technical assistants work with both internal staff and external customers to provide any technical support they are appropriate to provide.

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