Help desk Skills and responsibilities
The typical daily activities and skills required by IT help desk technicians are as follows. Helpdesk technicians:
- Diagnose computer errors and provide technical support.
- Solve software, hardware, and network problems.
- Train end users on how to configure and use new technologies.
- Back up and restore an organization's files and data systems.
- Install, configure and update PC software and operating systems.
- Clean and repair computer equipment, such as keyboards and printers.
- Remote IT support technicians provide technical assistance over the phone or online.
Remote support technicians often use specialized support software to take control of end-user computers for troubleshooting, diagnosing, and solving complex problems.
What does technical support do?
The high-level support service is the service of a company responsible for providing assistance and advice on matters relating to the company's products and services. They are most often found in the IT and IT sectors. They provide assistance by phone, email or through an internal ticket system. Learn more about the role, activities and how to become a helpdesk technician!
Technical salary service
Average salary per help desk technician (USA): $ 46,000
Also read : outsourced help desk
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