Job Description of the Switchboard Operator

Switchboard operators must work with complex commercial systems to forward internal, outgoing or incoming calls. They must be the first person with whom callers speak and must be able to communicate company information effectively.

The switchboard job description should emphasize the need for an excellent spoken voice. Communication skills are fundamental in this line of work. Conflict resolution is also useful in case a customer files a complaint.

Finally, switchboard operators must have a basic understanding of the troubleshooting of telecommunications systems. In case something breaks, the operator must be able to perform basic maintenance to try to restart it. Use the job description template of the switchboard operator below as an additional reference to learn how to write your own

Summary of the work of the switchboard operator

Do you have a beautiful spoken voice and love helping others? As a switchboard, you will generally be the first person that customers will talk to, so you have a great responsibility to give callers a productive experience. However, in the course of your work, you will have to do much more than simply answer the phones. This is an excellent opportunity to learn essential documents and new tasks can be assigned based on performance. You will work with people of all levels of the organization, from basic level employees to senior managers, so if you consider yourself a total person, submit your application today.

Job responsibilities

• Answer all incoming calls, provide relevant information to the caller and transfer the call to the appropriate source if necessary
• Voice transmission and other messages in the appropriate location within the organization, which may involve writing the caller's number and providing it to the person
• Organize conference calls in the meeting room and at the same time make sure the room is completely clean for executives
• Perform various word processing responsibilities, which may include reviewing documents before sending them or updating the company's address book
• Receive all corporate mail and deliver it to the right person.
• Record voicemail messages for the company's telephone system, including messages indicating when the office will be closed for vacation
• Perform routine maintenance on the switchboard system or contact an external contractor to visit the office and repair the system when necessary.
• Perform other administrative tasks, such as faxing, scheduling appointments, and requesting multiple supplies.